Also, you can unhide the comment and combat it with a well-prepared response later on. The user who commented won't be getting any notification, so there is no chance of risking an outrage. Hiding a comment made on your post will keep it hidden from everyone except the person who made the comment and their friends. While hiding a comment might seem a bit extreme, but it is instead a tame and more efficient way of dealing with spam and troll comments. when you delete it before you go on a spree of deleting comments. It's important that you know what happens when you hide comments vs. Social media networks like Facebook give you the option to choose between hiding or deleting a comment. What's The Difference Between Hiding and Deleting A Comment? You can either delete or hide such comments, let's take a look at how you can do that on different social media platforms. It is always recommended to address such comments quickly. "Brands have seen up to 269% increase in positive user sentiment just by removing or hiding harmful comments"
Now that you've dealt with comments from frustrated customers, the next step is to clean out your comment section by dealing with trolls, spam, and comments that serve no purpose but are aimed just to throw mud at your brand.
How To Deal With Troll, Spam and Untasteful Comments On Social?
Offering an incentive such as a coupon code can quickly turn an unhappy customer to a happy one in most cases.Īfter you've apologized, and given an explanation for the error, the next best thing is to reassure them about the action being taken on their issue. Keep the responses short and to the point, since angry customers are not in the frame of mind to read stories. Here are some tips to follow while dealing with comments from frustrated customers on social.Īpologize for the mistake and acknowledge the error politely and courteously. If you are able to provide customer service to comments from unsatisfied customers quickly, you can avoid losing such customers and end up gaining new ones as well. There's a fair argument that when you are dealing with hundreds and even thousands of comments each day on multiple social networks, it's practically impossible to manage each of them manually without having to spend the entire day on it.īut engaging with your audience via comments is an excellent way of making a connection with your target market. With the increase in spam and trolling on social media, comment management is no longer an essential element of social media strategy for brands. Why Is It Important For Businesses To Manage Comments On Social? You can directly jump to a section of your choice or keep scrolling.
Here is an ultimate guide that will help you efficiently manage the comment section of your posts without spending too much time. If you're a marketer or a social media manager looking for the best ways to manage comments on social media, you've come to the right place.